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Old 08-18-2015, 06:12 AM
mlashe mlashe is offline
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Default Contact Duration vs Segement Duration in WFO

As per my understanding,

In WFO, Contact duration is the total duration of all segments, so suppose if i have one segment, contact duration must equal segment duration.

this is not happening, they are different
Contact Duration: 31 sec
Segment Duration : 25 sec

No Alerting there.
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Old 08-21-2015, 02:39 AM
pmulya pmulya is offline
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Segment duration would be counted as time since the recording started which happens only when the cal is established and wont involve time when the call was ringing.

contact duration would shows the time since the call landed and would count ringing time too hence there would be good chance that there is difference in duration Contact Duration and Segment Duration
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Old 08-22-2015, 01:28 PM
mlashe mlashe is offline
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Ok, what does alerting mean?
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Old 08-24-2015, 12:36 AM
pmulya pmulya is offline
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Altering means the station/call is in ringing state.
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