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Old 09-29-2015, 06:54 AM
jain69 jain69 is offline
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Hi,

We are using AES 6.1.1 & having DMCC license for recording. There is an issue in which we are getting the start RTP event & Stop RTP event on recorder in a second post putting the call on hold. Can any one help us in resolving this?

Rgds,
Madhur
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Old 10-05-2015, 07:24 AM
pmulya pmulya is offline
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We would like to know the more details. Once the call is established, media start event would be sent and once the call is put on hold a media stop event will be sent. Once the call is retrieved another media start event sent.
We need to understand what were the agent actions. I would suggest raising case with support team so that DMCC traces can be anlaysed.
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