Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-04-2018, 08:43 AM
colem116 colem116 is offline
Member
 
Join Date: May 2018
Posts: 3
colem116 has 10 reputation points
Default VM PRO Rotary Transfer to Huntgroups

IP Office Server Edition 10.1 and VM PRO

I have multiple sites that are serviced by a single receptionist. Reception is not open on Saturday but the locations are.

Each location has a hunt group that rings all phones at each location.

I would like to use VM PRO to set up an automated way for site 1 gets first call into their hunt group. Next call would go to site 2 hunt group etc. Just like a rotary Huntgroup does with users.

I have tried doing this in IP Office with a huntgroup with phantom users for each location forwarding to the huntgroup for that location but that does not work. When I try it that way the call rings hangs up/drops before The caller hears a complete ring. I have checked that inhibit off-switch forward/transfer is off.

So that leaves me with trying to do this in VM PRO

Thanks for any help.
Reply With Quote
  #2  
Old 10-04-2018, 09:59 AM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 341
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

In VM Pro, prior to the normal transfer to Reception, test condition for a Week Planner that has Saturday selected. If false, just to to Reception as normal, but it True, continue with some more actions.

Increment a counter, test its value, if 1 transfer to the group at site 1
If not 1, test value, if 2 transfer to the group at site 2
If not 2 (and also not 1), test value, if 3 transfer to the group at site 3
If not 3 (and also not 1 or 2) - (and at this point lets pretend you only have 4 sites), set counter back to 0 and transfer to site 4
Reply With Quote
  #3  
Old 10-26-2018, 11:14 AM
colem116 colem116 is offline
Member
 
Join Date: May 2018
Posts: 3
colem116 has 10 reputation points
Default

Thanks you got me in the right direction!
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:28 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.