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Old 05-25-2010, 08:45 PM
sharma13 sharma13 is offline
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Default 9620 phones getting into discover mode

Hi friends !!
Am stuck here with a strange problem. My 9620 phones get into discover mode if i log them out. This is happening on a new site of mine which is connected to main site running 8730 in duplex CM 5.2.1 over the LAN. Phones are working perfectly fine when logged in. Only when i log out this problem occurs. Iam using the fw 3.1 on these phones.Find below some more clarity on the scenario:
DHCP string contains only the ip address of the HTTP/httpss server from where the phone picks up 46xx settings file. In the file itself i've given the MCIPADD=x.x.x.x, y,y,y,y where x=main server clan and y=LSP. I've got 6 CLAN's which are working perfectly fine in load balancing mode.
But the moment i logout a phone, it goes into discover mode within 30-40 secs discovering forst the x ip-address and then the y ip-address.Comes up again asking for login in another 30-40 secs and if no login is given again goes into discover. It keeps on doing this over and again.
I need to close this issue. Also iam not able to implement QKLOGINSTAT featue from 46xx file onto these phones. Iam using a value of 1 which means manual login each time but the phone still automatically logs in when restarted.
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  #2  
Old 05-28-2010, 03:27 AM
ekalia ekalia is offline
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Default 9620 Issue

Hi,

Could you please try this in the 46xxsettings file:

Change the 'SET UNNAMEDSTAT' to '0' in 46xx settings file under h.323 settings to disable the parameter and test the same.
Please see the below screen shot:

################################################## ##########
## ##
## H.323 SETTINGS ##
## Settings specific to telephones with H.323 software ##
## ##
################################################## ##########
## Unnamed Registration Status
## Specifies whether unnamed registration is initiated if
## a user fails to enter a value at the Extension prompt.
## Unnamed registration provides the telephone with
## TTI-level service, enabling a user, for example, to
## dial emergency services such as 911.
## SET UNNAMEDSTAT 0


In case this does not resolve the issue, I would suggest that you either create an online Service Request at http://support.avaya.com/ >> "Create Service Request", or call into the support center to ask this technical question.

Thanks,

Esha Kalia
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  #3  
Old 05-31-2010, 02:55 AM
sharma13 sharma13 is offline
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Default

Hi Esha

Thanks a ton .... changing this made my phones stuck at logout screen and didnt go to discover mode !!!!

Thanks again for your wonderful inputs
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