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Old 10-08-2014, 01:37 PM
parke92 parke92 is offline
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Default Auto-Answer in IPOCC?

Can IPOCC be setup so the agents topic calls can be automatically answered when delivered to the agent?
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  #2  
Old 10-09-2014, 02:44 AM
kruegerb kruegerb is offline
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yes, you can configure it system wide or for an specific agent.
system wide: in User interface in configuration -> service menu -> Telephone settings
Agent specific: Agent configuration -> Telphony tab -> Button Settings
>
Automatic answer -> mark the option and enter the time until call should be answerd.
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Old 10-09-2014, 09:20 AM
parke92 parke92 is offline
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Awesome. Thank you for the quick response.
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Old 11-10-2014, 08:23 AM
parke92 parke92 is offline
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Is there any way to play a zip tone or origin announcement when the call is auto answered?
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