Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 03-26-2014, 09:12 AM
lorillard lorillard is offline
Member
 
Join Date: Mar 2014
Posts: 3
lorillard has 11 reputation points
Default Attendant Console Transfer Off-Net

I have a Definity G3siV12 with an Attendant Console. We recently opened a satellite office and allowed sveral users to "keep their extensions". We had the LEC take those DIDs and port them to the new location's PRI. That new system has nothing to do with our current system, the new one is a cloud solution with it's own voicemail system. If a caller comes in on our main number, to the console, the attendant is not able to transfer the call to the new location since it is an off-net transfer. I believe this is a toll-fraud feature. Once caller tries to transfer, she can get the new location, but can not release or put the two parties together.

Can I change this? If so, and it is a toll-fraud feature, how bad am I risking my system?

Thank you in advance.
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:15 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.