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Old 10-06-2016, 01:03 PM
jesan jesan is offline
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Default Inability to Launch/Spool Historical Report

Hello All,

I am having issues launching historical report to spool a report. When I clicked on CCMS in the left pane of the historical report, I got the error message below:

"Cannot run reports for this server, because license agreement cannot be verified for this server. Please access the Server Utility to accept license agreement" (Screenshot is attached)

Kindly assist to proffer solution to the error message.
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Old 10-08-2016, 09:16 AM
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stphnwd stphnwd is offline
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Try performing a refresh of the CCMS component in CCMA > Configuration > Right Click on the CCMS and choose Refresh.
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Old 04-06-2017, 07:41 AM
tcanla tcanla is offline
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Refresh usually does the trick. Now, I've been using a third party solution called Tenfold for managing reports. It's less of a hassle and easy to use at the same time.http://www.tenfold.com
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