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Old 11-14-2011, 09:19 PM
yseo yseo is offline
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Question CCT Ref Client - ResourceDisabled?

CM 6.0.1, SM 6.1, AES 6.1
+ AACC 6.2(+SP4) CoResident (CCMS~AMS)
When I login by CCT Ref Client, it shows resourcedisabled.
Have anybody seen the problem before?

Certifications are all okay. And I'll start from using default certificate which is a new feature of AACC 6.2.
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Old 01-26-2012, 09:26 AM
jd8484 jd8484 is offline
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Default Solution?

Did you find a solution to this problem? I am seeing the same thing.
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Old 01-26-2012, 11:14 PM
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stphnwd stphnwd is offline
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Is the phone registered with the CM?
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Old 01-27-2012, 06:51 AM
jd8484 jd8484 is offline
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Yes, I am able to log in with a soft phone and make calls for the station that is associated with this agent.
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Old 01-27-2012, 02:34 PM
francisyates francisyates is offline
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This is most likely a certification problem between AES and AACC that is causing the problem, have you completed all of the steps on the AES server? Are you using the default certificates shipped with AACC, or are you using your own custom certificates generated by your own CA?
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