Webchat - agent cannot login

[jtarjanyi]

Hi,

I want to create a chat demo to a customer. I have followed the chat & e-mail guide, and everything is configured, but my agent cannot login into the chat topic.



http://imgur.com/a/fwaFK

Any idea what shoud cause this ?

[jtarjanyi]

Anybody has idea what should I check ?

[schopdekar]

Try restarting chat task server.
Check your chat task server logs. Check for errors in that.

Which XMPP server are you using ?

Thanks,
Sandesh

[jtarjanyi]

I have tried both One-x portal and Openfire server as well. After restarting Chat Task server, the Chat Topic is logged in, and according to logs is available.

Agnet has chat setting and assigned to an Agnet group which has Chat capability as well next to telephony. The Agent can select their telephony groups, but the chat is greyed out.

Any Idea what log options need to turn on to get more information ?

[schopdekar]

You can enable CHATS_CORE_* and CHATS_BASE_* in addition to default switches.

[clishman]

If you use OneX as the XMPP server can the XMPP username you setup for the topic under the Chat tab log into OneX through the standard one-x user portal?

And have you created a group on the IP Office with the user and webchatdialog in?

[jtarjanyi]

Something wrong with my IPOCC client.
It wrorks fine from webUI, and IPOCC client started from server, but not from my client PC

IPOCC server firewall is turned off, and I have reinstalled the client.

Should my client pc resoleve the XMPP domain name ?

[jtarjanyi]

Here is my UI log, if somebody can check it. Acording to log the singOn is OK, but still not got green light and cannot accept chat.

http://pastebin.com/raw/q4tGjUG3

Is there any client side logs ?

Should it caused due to Win10 ???

[schopdekar]

We haven't came across windows 10 issues,

Do you see this issue on all other client machines, or only on this specific machine.
Can you please check connectivity using IP address and name of the client machine from IPOCC server.

Thanks,
Sandesh

[jtarjanyi]

Originally Posted by schopdekar

We haven't came across windows 10 issues,

Do you see this issue on all other client machines, or only on this specific machine.
Can you please check connectivity using IP address and name of the client machine from IPOCC server.

Thanks,
Sandesh

Telephony has no problem, I just faced this kind of problem, when try to switch on chat functionality. I will install the client on an other PC as well today.