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Old 10-07-2016, 09:06 AM
varadg varadg is offline
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Post AAAD Chat Clarification

Do we have an option to change the settings in Avaya Agent desktop from not pulling other contacts by an agent?

What happend was the agents can search in Avaya Chat and see all other associates as well and their own? How can we prevent this?
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Old 10-14-2016, 10:22 AM
varadg varadg is offline
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Can anyone please reply on this post.
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Old 10-17-2016, 03:20 AM
schopdekar schopdekar is offline
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AAAD does not works with IPOCC. This forum is an IPOCC forum.
Please ask this on AACC forum.
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