Presence and IM Not Working in MES6.2 Deployment - Need Urgent Assistance

[agetor]

Hi All,

I have an MES6.2 deployment with Presence and IM both not working, neither have manuals nor past posts been very helpfull. Would appreciate any assistance here.

• MES6.2 with entirely SIP clients and trunks so not using AES
• Users properly synced from AD, and communication profiles created
• Using Avaya Onex-c 6.1.7 and 6.1.8, NO CES deployed
• In System Manager--> Presence-->Configuration, I have
  • Domain Substitution - From: @<user domain>.
  • Domain Substitution - To: @pres.ips.avaya.com.
  • Domain Substitution - Default: <Blank>
• In Presence server VM, I can see the users with the @<user domain> addresses but NOT @pres.ips.avaya.com when I execute psql -d presence -U postgres -c "select * from csuser";. Is that what it should be or I got it all horribly wrong, or looking at the wrong place?
• Sample output:

426 | 2013-07-11 17:35:23.349 | 2 | ONDSmfwQIcwJbjUs0hA6Ow== | 158172bf-8127-4c8b-a93d-435dac9050ba | f | t | username@<user domain> | | | 86 | 426 | 376

• Voice and Pt-Pt Video are okay

I have added contacts of select users as favourites in Onexc and can see the added contacts in the System Manager-->User Management-->Manage Users-->Contacts tab, and Yes, Presence Buddy is enabled for user. Is that enough or more needs to be done elsewhere?

Lastly, I am getting the following error in System Manager-->Inventory-->Manage Elements--><Presence Element Clicked>:
Presence Element: fbldtcvps (10.x.y.z)

1. The following errors have occurred:
2. Failed to retrieve system status: cannot retry due to redirection, in streaming mode

Thanks for all the assistance.
Tony

[rcentella]

I also have not been able to activate the presence in the MES 6.2

Luck?


You can chat and see who can solve

regards

[landrc]

HI,

Same issue.

any news about presence in MES 6.2

I have noticed the the FQDN of ps is not in the SM hosts file .
Is it normal for MES 6.2 which has been installed by following worbook ?

[maxvasquezcacho]

Guys...I've got the same issue, I have MES 6.2.2 and I patched everything with the latest and nothing seems to work.

Any ideas?

[jdewitt]

In your above example:

Domain Substitution - From: @<user domain>.
Domain Substitution - To: @pres.ips.avaya.com.

Do you actually have a . on the end of your domains? If so that should not be there as this does not match the value of your domains.

Any change to the substitution rule is not processed until presence is restarted.

Finally in regards to the presence database, there are actually 2 databases the Presence database and the XCP database. The presence database is purely a System Manager carbon copy, the purpose of the substitution rule is to map users from the Presence database into the XCP database.

You can view the users in the XCP database with the following command

psql -d xcp -U postgres -c "select * from users";

Also note that now in presence 6.2.2 you can also now use regular expressions to cover any domains with

from: @.*
to: @pres.ips.avaya.com

I hope this Helps

[maxvasquezcacho]

Hi guys

I have a problem. I forgot to configured de following presence parameters:

Domain Substitution - From: @<user domain>.
Domain Substitution - To: @pres.ips.avaya.com.

I applied the patchg SMGR 6.3.0 to 6.3.9, then I log in to the SMGR and I can't find where are those parameters.

I have MEs 6.2.2 deployed and only the presence left.

Please help me!

PS: Sorry for my english, I'm not a native speaker.

[maxvasquezcacho]

Hi, guys.

I found the solution. In SMGR 6.3.8 and above you need to install an ps-comm-profile-migration-6.2.6. There is a document that shows you how to configure Presence services in SMGR releases above 6.3.8.

Regards.