Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Thread Tools Search this Thread Display Modes
Old 05-16-2016, 04:18 PM
ragust ragust is offline
Join Date: Jan 2016
Posts: 3
ragust has 10 reputation points
Default Avaya 9621 phone


Need your help regarding 9621 phone, agent ID can't login. Please see trace below.

ime data

15:12:33 TRACE STARTED 05/16/2016 CM Release String cold-02.0.823.0-21388
15:12:39 active station 511042 cid 0x2db2
15:12:39 G711MU ssff ps:20
rgn:1 []:16726
rgn:1 []:16400
15:12:44 dial *216065
15:12:44 denial event 1378: No hunt grp for split idx D1=0x8c9e D2=0x2db2
15:12:47 idle station 511042 cid 0x2db2
15:12:54 active station 511042 cid 0x2db3
15:12:54 G711MU ssff ps:20
rgn:1 []:16726
rgn:1 []:16402
15:12:58 dial *216065
15:12:58 denial event 1378: No hunt grp for split idx D1=0x8c9e D2=0x2db3
VOIP data from: []:16402

The Hunt group is configured already as Skill.

Any inputs for this problem. Thank you so much.
Reply With Quote
Old 05-19-2016, 07:00 AM
dupl7 dupl7 is offline
Join Date: Jun 2015
Posts: 40
dupl7 has 10 reputation points
Default 9621 Phone


Just to make sure...Check you customer-options and confirm that EAS is enabled on the system...Then check the agent that you are logging in...On the second page of the agent...What is the skill number that you setup...If it is "21" ...go "change hunt 21" and confirm that it is set to skill "y"

I don`t think this is something to do with the phone but more to the licenses or configuration
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 04:47 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.