IPOCC SFDC ISA Settings

[verma62]

Dear All,

I am installing IPOCC connector in salesforce for providing call functionalities.

As per the document while configuring ISA on sales force I have to provide server information of IPOCC servers i.e. IP Address and port.

Here in the IP address I need to provide local IP address of IPOCC server or it accepts only a public IP address?

It will be help if anyone can guide us. For reference I have attached the screenshot of settings as well.

Thanks,
Rajat Verma

[mnorst]

The IPOCC address entered in Salesforce needs to be a public IP in my experience.

[verma62]

Hi Mnrost,

Thanks a lot for your quick feedback.

As per all the examples it seems that a public IP address is required, but still I believe it should work on private IP address as technically there may be some issues to get all call related events with a public route.

I have got a system for same to validate. I will first check with private IP and share you the feedback.

Thanks,
Rajat Verma

[schopdekar]

The IP address(which is IPOCC Server IP) needs to be accessible from the machine, from where the app is being used.

It need not necessarily be a public IP address.

Thanks,
Sandesh

[verma62]

Thanks Sandesh!

I tested with local IP address in lan enviornment and worked.

Thanks,
Rajat Verma

[bucky101]

I used the FQDN so as the security cert works