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Old 10-23-2017, 02:42 PM
refaar refaar is offline
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Default Block the internal

I’m asking about how to block internal calls, I mean if you have two extensions internally want one of them call but the other not able.
I tried the feature Barr but it’s not working I think it match the internal extensions first.
Is there is any solution, I can do it very easy by CM with COR
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Old 10-23-2017, 02:47 PM
markgallagher markgallagher is offline
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Why? It is difficult but there are some options but they really depend on knowing what types of phones are involved and what the scenario is.
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Old 10-23-2017, 10:36 PM
refaar refaar is offline
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I’ve managed and secretaries I’d like the manager to call the others but no one can call him.
I’m using 9650
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Old 10-24-2017, 12:56 AM
markgallagher markgallagher is offline
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Two options:

- Set the manager's extension to DND and a forward on busy set to their secretary. Put the secretary in the manager's DND exceptions list.
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Old 10-24-2017, 04:28 AM
refaar refaar is offline
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Ok but I need the others hear busy tone. And the manager can disable DND
IS THERE any other recommendation
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Old 10-24-2017, 05:07 AM
markgallagher markgallagher is offline
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Then try call forward unconditional to the secretary.

You can deny a user access to DND controls (User | Telephony TUI | Advanced Call Functions) (or the sneaky association with a set of user rights that has DND on).
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Old 10-24-2017, 05:50 AM
refaar refaar is offline
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Can I control some of the users can call the managers and the others can't but with forward. I mean can I use the forward depend on the calling no
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Old 10-24-2017, 06:28 AM
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The ultimate control is for the manager to manage. If staff who shouldn't call direct are, manage the staff and not the telephone system.
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Old 11-05-2017, 08:52 PM
sedge sedge is offline
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Edited: comment removed.

Last edited by sedge; 11-06-2017 at 04:03 PM.
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Old 11-06-2017, 12:39 AM
markgallagher markgallagher is offline
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Shortcodes, including barred codes, don't override the dialing of internal extension numbers.
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