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Old 11-27-2012, 02:14 PM
jhparso9476 jhparso9476 is offline
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Default No Music when Agent puts caller on Hold
We have an issue with one of our skills. When an agent puts a caller on hold, the calling party doesn't hear the Music On Hold.
Is this a problem or a normal behavior?
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Old 02-05-2013, 02:41 AM
richchandler richchandler is offline
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Is this an inbound or outbound call? Inbound calls use the tenant of the VDN delivering the call to the agent. Outbound calls use the tenant of the agent.
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