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Old 01-06-2011, 12:12 AM
hanibey hanibey is offline
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Default Detecting abandoned calls in Rules Plug-in


Is there a way to detect an abandoned call (a call that reached the agent but didn't get answered) through the Rules plug-in in order to perform an action?
Because i wanna retrieve the phone numbers in the abandoned calls and i can't do that through CCE Reporting.

Thank you.
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Old 02-01-2011, 01:56 AM
andreas1 andreas1 is offline
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Why not use the Voice Media Store and add a VDN that you want to monitor for Abandon calls?
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Old 03-25-2011, 05:25 AM
ghorpades ghorpades is offline
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Form the Data base you can get the completion status of the call. where in you can determine the status of the call .

On the Data Base run the following query :-

Select FromAddress interactionid completionstatus from dbo.interaction A innerjoin dbo.secots B where a.interactionid = b.interactionid & completion Status = -1
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