Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Networking Products

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-15-2015, 03:37 AM
jborwi jborwi is offline
Member
 
Join Date: Jan 2015
Posts: 3
jborwi has 10 reputation points
Default Backup Failures (Bulk Configuration Manager)

Hello,
  • I'm using Bulk Configuration Manager within Configuration and Orchestration Manager to backup our 4000/5000 series switches.
  • 2 out of the 71 nightly backups are failing with the following error message...
    • Error: Unknow device response while performing backup: [% Contacting TFTP host., % Writing configuration file. Current physical ID is 1, % Writing configuration file. Current phyiscal ID is 2, % Intra-stack communication failure., Operation aborted.
  • Telnet connectivity to the device, and device credentials have been tested.
  • Has anyone seen this error before?
  • Any help would be greatly appreciated. Thank you.
Reply With Quote
  #2  
Old 01-19-2015, 06:31 AM
sprigent sprigent is offline
Member
 
Join Date: Jan 2011
Posts: 7
sprigent has 10 reputation points
Default

Hi.
I have seen this error in stack where base where temporary (eg unit 2 instead of unit 1)
check if stack is ok , and try a direct transfert to TFTP server .
Reply With Quote
  #3  
Old 01-19-2015, 07:27 AM
jborwi jborwi is offline
Member
 
Join Date: Jan 2015
Posts: 3
jborwi has 10 reputation points
Default

Thanks for your reply. I will check and let you know.
Thank you.
Reply With Quote
  #4  
Old 01-19-2015, 07:36 AM
jborwi jborwi is offline
Member
 
Join Date: Jan 2015
Posts: 3
jborwi has 10 reputation points
Default

One out of the 2 failed backup devices has a "temporary" base unit. I'll give it a reboot and test the backup again.

------------------------------------------------------------------------------
UNIT# Switch Model Cascade Up Cascade Down
------------------------------------------------------------------------------
1 4548GT-PWR OK OK
2 (Temporary Base)4548GT-PWR OK OK
3 4548GT-PWR OK OK
4 4548GT-PWR OK OK
Reply With Quote
  #5  
Old 01-20-2015, 02:18 AM
sprigent sprigent is offline
Member
 
Join Date: Jan 2011
Posts: 7
sprigent has 10 reputation points
Default

That's probably the reason for that stack.I have noticed that in this case the ascii backup was ok but not the bin.And unfortunately to recover the base , a reboot of the entire stack is necessary.For the second stack, is the stack OK (fully redondant ?)
Reply With Quote
  #6  
Old 02-09-2015, 11:38 AM
dmertz dmertz is offline
Member
 
Join Date: Feb 2015
Posts: 4
dmertz has 10 reputation points
Default

I received this error multiple times as well while using the Configuration Backup and Restore Portlet within BCM.

I performed a backup on all of our ERS 4800 Edge Switch stacks (~400 switches). For some reason, there were seven switch stacks that produced the same error that jborwi noted in the beginning of the post.
  • The SNMP credentials are correct
  • Telnet is functioning normally
What I ended up doing is creating a new task for those individual stacks, and after a few tries it finally worked.

Quote:
That's probably the reason for that stack.I have noticed that in this case the ascii backup was ok but not the bin.And unfortunately to recover the base , a reboot of the entire stack is necessary.For the second stack, is the stack OK (fully redondant ?)
For reference, I went back and checked the health of each stack to make sure that there were no temporary bases assigned. I found that all of the stacks were fine.

So I think it's possible that stack health could be causing issues in some cases, but there could be other reasons at play. I have no idea what those reasons are, but I just wanted to share my experience.

Maybe someone else might have some more insight.
Reply With Quote
Reply

Tags
backup, backups, bulk configuration manage, configuration and orchest, unified communications ma

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:44 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.