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Old 04-06-2017, 12:55 PM
ptedde ptedde is offline
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Default Vmail Pro transfer for Conference MM

I'm trying to setup conferencing for my site. IP Office V500 9.1

Want outside callers to be able to enter the conference # and routed to it.

Followed this doc:
http://www.ipofficeassistance.com/co...e-with-vm-pro/

seems pretty straight forward, but using the short code that takes me to this voicemail module, the call doesn't connect (whether internally for testing or externally)






Last edited by ptedde; 04-06-2017 at 12:56 PM. Reason: info
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Old 04-07-2017, 08:17 AM
furrerm furrerm is offline
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For this to work, you would need to create a short codefor internal users to dial directly into their conference.

The module you referenced, uses 4XXX. so 4 and your 3 digit extension number takes you into the bridge....

if you have a different short code, say 7XXX, then you will need to change that transfer destination from the default 4$KEY to 7$KEY

that is my guess anyway
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Old 04-07-2017, 09:11 AM
ptedde ptedde is offline
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Yep, internally no issues, but the transfer (6$KEY) just isn't working. Vmail pro doesn't seem to like my IP Office short code (6NNNN). It is as if it's only looking at extensions (I have none with 6 as the first digit) and not the short codes at all.

I tested the transfer leaving off the '6' and just transfer to $KEY(extensions are 4 digits) and had no issue going to the extension I put in.

The hope was to have one DID, outside callers put in Conference # and PIN, but after all of this and the transfer not working even in a very basic setup, I'll probably setup a handful of DIDs with the host able to change the PIN to keep out non-invitees.
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Old 04-07-2017, 10:22 AM
furrerm furrerm is offline
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Ah, there is the problem.

the short code should not be 6NNNN, but rather 6XXXX

6N - would be used for 6 and any amount of digits.
6XXX - would be used for explicit digits, 1 digit per "X"
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Old 04-07-2017, 10:24 AM
furrerm furrerm is offline
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Also, is your short code:

6XXXX
N
Conf Meet Met
0

??
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Old 04-07-2017, 10:28 AM
ptedde ptedde is offline
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Yes, that is the short code.

Brain **** while typing, it is 6XXXX
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Old 04-07-2017, 01:16 PM
ptedde ptedde is offline
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Figured it out. Newbie mistake.

Solution/short codes does not have Conf MM as an option, so I was doing everything in V500 Digital.

Until I created the same codes across the board, the transfer didn't work.
Once I created them, I was able to transfer from VMail Pro to the Short Code..
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Old 04-07-2017, 01:40 PM
furrerm furrerm is offline
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Cool. congrats
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