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Old 01-30-2017, 07:47 AM
mstasiek mstasiek is offline
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Default Post call survey

Hello,

Has anyone ever launched post call survey in IPOCC? Is it possible?

I thought to use a script "Callback" with automatic Agent, which play the announcement, get DTMF from caller and save record to the external database.
Maybe someone has a better idea?

I will be grateful for any help and suggestion.

Regards

Marcin
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  #2  
Old 09-06-2017, 11:24 PM
panic5 panic5 is offline
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Default anyone even tries?

Can possible transfer the call to IVR and get DTMF digit to Database?

and what's about the report?
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  #3  
Old 09-07-2017, 08:49 AM
kgerhold217 kgerhold217 is offline
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Quote:
Originally Posted by mstasiek View Post
Hello,

Has anyone ever launched post call survey in IPOCC? Is it possible?

I thought to use a script "Callback" with automatic Agent, which play the announcement, get DTMF from caller and save record to the external database.
Maybe someone has a better idea?

I will be grateful for any help and suggestion.

Regards

Marcin
You could always use the campaign functions in VMPro or use dialer to do automatic call back with stored responses in a database.
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Old 09-11-2017, 09:28 AM
furrerm furrerm is offline
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You could add AWFOS (WFO Select) which does has a survey module
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