Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-18-2018, 11:26 AM
materwey materwey is offline
Whiz
 
Join Date: Mar 2010
Posts: 39
materwey has 10 reputation points
Default denial event 1738: conf/xfer unstable calls

single user reported that mid-morning she started having trouble transferring calls. 8434DX set using an old AWH55+ headset
appears that she can transfer when she uses her handset but cannot consistently transfer when using the headset
we have already replaced the physical phone, thinking the port was bad on the phone
we are using Aura CM6.3
any suggestions?
Reply With Quote
  #2  
Old 04-19-2018, 07:13 AM
hurdk hurdk is offline
Brainiac
 
Join Date: Oct 2015
Posts: 64
hurdk has 11 reputation points
Default

Have you made a number of test calls and traced them to see whats happening?

Have you looked at the errors if any against the ext for that time period, events as well?
Reply With Quote
  #3  
Old 04-20-2018, 07:16 AM
kumar1499 kumar1499 is offline
Whiz
 
Join Date: Oct 2017
Location: Bangalore, India
Posts: 40
kumar1499 has 11 reputation points
Default

error can mostly happen when both the parties in the conference is in non-answer state .. i.e if both the parties are in ringing state etc . worth checking disconnect supervision on trunk once ..
Reply With Quote
  #4  
Old 05-14-2018, 12:26 PM
materwey materwey is offline
Whiz
 
Join Date: Mar 2010
Posts: 39
materwey has 10 reputation points
Default

she indicates the issue is about every other call. these calls are coming in via a hunt group and no one else in the group experiences these issues
Reply With Quote
  #5  
Old 05-14-2018, 12:32 PM
materwey materwey is offline
Whiz
 
Join Date: Mar 2010
Posts: 39
materwey has 10 reputation points
Default

the station has no errors - she is the only person reporting an issue
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 03:38 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.