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Old 07-21-2015, 01:03 PM
zetade01 zetade01 is offline
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Default Detail Historical Reporting

Hi all,

Customer wants to have a detailed report of all calls received in a topic, and export it to Excel.

I've tried to make a detailed report, but I only see counters that aggregate data, not detailed ones.

Any ideas?

Thanks in advance.
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Old 07-22-2015, 12:44 AM
kruegerb kruegerb is offline
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Have used contact details report? In this application you get a list of all calls with details of each call
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Old 07-24-2015, 05:14 AM
zetade01 zetade01 is offline
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Quote:
Originally Posted by kruegerb View Post
Have used contact details report? In this application you get a list of all calls with details of each call
Yes, I have used it, but I don't know how to customize columns in this report.
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Old 07-28-2015, 04:39 AM
zetade01 zetade01 is offline
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I explain the issue:

My customer adds information to each call via 3 tags we've created for them. Now, what we want is a report of the calls, but including this tags.

I'm trying to make it through the Contact Detail Reports but I can't add columns...

Any ideas?
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  #5  
Old 07-29-2015, 12:31 AM
kruegerb kruegerb is offline
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That is possible. But this is a customer specific solution (typically together with APS). One has to create a privat report and a separate table in the tr database.
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