Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-06-2016, 10:36 AM
hitch9 hitch9 is offline
Member
 
Join Date: Mar 2016
Posts: 4
hitch9 has 10 reputation points
Question Dialed number only 4 digits

Using the Avaya TAPI adaptor, For incoming calls, I am only receiving 4 digits of my extension in the called number, not the full 10 digits I expect.

I have an IP Office 500 v9.1

How can I ensure I get the full number that the external caller dialed?
Reply With Quote
  #2  
Old 05-21-2016, 05:37 AM
weiss1 weiss1 is offline
Genius
 
Join Date: Aug 2010
Posts: 333
weiss1 has 11 reputation points
Default

For the calling number, you shoud get what ever the provider is sending, i.e. the same as you see in a phone display.
For the called number, this is your extension number. So, 4-digit sounds right.
TAPI will show this information form the view of the IPO.
Reply With Quote
  #3  
Old 09-06-2017, 08:18 PM
bucky101 bucky101 is offline
Brainiac
 
Join Date: Nov 2010
Posts: 70
bucky101 has 11 reputation points
Default

is there a work around for this? I have a situation where I need to see the DID and not the extension or huntgroup number
Reply With Quote
  #4  
Old 09-07-2017, 01:15 AM
weiss1 weiss1 is offline
Genius
 
Join Date: Aug 2010
Posts: 333
weiss1 has 11 reputation points
Default

This is the job of the application.
The IPO does know your extension and whatever is configured in the system.
But it does not know the external phone numbers under which you are reachable.
I.e. you see the internal numbers and everything sent by the provider.


Maybe you should give an example of what you do, what you get and what you expect.
Makes it easier.
Reply With Quote
  #5  
Old 09-07-2017, 06:48 PM
bucky101 bucky101 is offline
Brainiac
 
Join Date: Nov 2010
Posts: 70
bucky101 has 11 reputation points
Default

well its not the job of the application if it is not receiving the data off the PABX.
Very Simple, I wish to use TAPI to make routing decisions based on the DID number dialled. Unfortunately the DID information isn't coming through via TAPI, I can only see the extension that answered the call.
Reply With Quote
  #6  
Old 09-08-2017, 01:54 AM
weiss1 weiss1 is offline
Genius
 
Join Date: Aug 2010
Posts: 333
weiss1 has 11 reputation points
Default

I think, we are not talking about the same.

For the incoming, you will get the callers number in the way your provder is sending it.
The point here is, this is usualy not in international format, which would be needed to have an exact match to your contacts. However this is what the application can help to adapt the format.

You want to use the called number of an incoming call for routing. And this is not available.
I'm not a TAPI developer, but to my understanding, DevLink would include this information.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 01:59 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.