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Old 04-04-2016, 09:25 AM
tto tto is offline
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Default Partner ACS 7 call issues

I am working on a Partner ACS 7.0 When a call comes in, it rings all extensions one time. Then over the phone it says "your call is being transfered" then it only rings ext 10.
What could be wrong? I need all extensions to ring at the same time.
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Old 04-04-2016, 01:54 PM
thiel2 thiel2 is offline
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You have a voicemail system. The voicemail port extensions are not programmed into Hunt Group 7. When a call comes in, all extensions (including the voicemail ports) receive the call. All of the voicemail ports go off hook to answer, only one is successful. Since it isn't programmed into Hunt Group 7, when it answered the ACS did not send along information on what to do with the call, so it answers with "Your call is being transferred" and sends to Ext. 10.

Based on the phrase you say is being played to callers, "Your call is being transferred" instead of "You call is being transferred to the receptionist", I'l guess that you have Partner Voice Messaging PC card voicemail.

Go to Ext. 10 and try
Feature 00
Left Intercom Twice
Feature 00
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