Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 09-25-2020, 12:50 AM
suare73 suare73 is offline
Aspiring Member
 
Join Date: Jul 2019
Posts: 2
suare73 has 10 reputation points
Default Ipocc - salesforce. Call duration in call logs

Hi! I have an IPOCC and it's integrated with salesforce, actually works fine but we have a problem. When you do o recieve a call a call log is created in "task objects". The following fields are saved by ISA in Call logs.

o Contact id
o Subject (the default value "CALL" will be stored)
o Status- will always be stored as “completed” state
o Phone and email id will automatically be updated from contact
o Duration (in seconds)
o Call Type

The problem is the call log doesn't save the call duration automatically, some one knows why? Thanks for the help
Reply With Quote
 

Tags
ipocc, isa console, salesforce

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:05 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.