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  #1  
Old 05-13-2016, 07:04 AM
zgti zgti is offline
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Default overflow group

Hi,

Customer wants to have this:
Three calls in queue. Next call comes in. First position in queue has to go to overflow group.
Then second call will be first in queue and third will be second in queue.
Next call comes in. First call has to go to overflow group, and so on and on and on....

So basically, first in, first out, but then to overflow group as long as original group has no free agents.

Is this possible?

Regards, Peter
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  #2  
Old 05-17-2016, 05:06 AM
zgti zgti is offline
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Problem solved!
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  #3  
Old 05-25-2016, 08:11 AM
lebon lebon is offline
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Hi

I am interested in your script, I have a client that asks me the same thing a can
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  #4  
Old 05-26-2016, 01:55 AM
zgti zgti is offline
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Hi,

I have created this in a logic (Calls in que).:

q(IN)[].callsInQueue >= 2
&&
c.positionInQueue == 1
&&
c.waitThisQueue > 15
||
c."Bestaande oproep" == "ja"

So, when there are two calls in the queue, and a third call enters the queue, after 15 seconds, the first call goes to the overflow group.
The "Bestaande oproep" is a calltag, in English "Existing call". It makes the call stay in the upper part of the callflow.


Regards, Peter

Last edited by zgti; 05-26-2016 at 03:33 AM. Reason: Extra info
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  #5  
Old 05-26-2016, 04:30 AM
lebon lebon is offline
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veru good

thank
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