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Old 03-20-2016, 05:21 PM
bennylu bennylu is offline
Genius
 
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default Skill reduction does not work after change skill

Working fine: Set skill on an topic then add skill reduction in the task flow

Not working: add a condition to check whether there is any sign-on agent with the highest required skill. If no one, change the skill to medium level to avoid extra waiting time but the skill is not longer reduced. Add another skill reduction behind 'change skill' but still no luck.
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