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Old 06-19-2010, 03:04 AM
mhassam mhassam is offline
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Question Call Center Document

Hi all,
I want to download "call Center Implementation" and "Application Enablement Services Implementation" document.Can somebody tell me the resources that from where i can download this material.

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Old 06-28-2010, 06:23 AM
d2 d2 is offline
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Default AES implementation documents

Hi There,

For AES implementation documents you can download from following AVAYA support site ,

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Old 07-12-2010, 04:23 AM
mhassam mhassam is offline
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Default AES Document

Thank you very much.
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Old 08-03-2010, 01:14 PM
sizer sizer is offline
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Default Call Center documentation

Avaya Call Center Elite is a separately licensed feature, but Call Center software is part of Avaya Aura Communication Manager and documentation about Call Center planning and features, including Call Vectoring and Expert Agent Selection features and capabilities, can be found on the Avaya Support site under the appropriate release of Communication Manager.

Last edited by sizer; 08-03-2010 at 01:17 PM.
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