Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-04-2015, 10:16 AM
raska1 raska1 is offline
Member
 
Join Date: Oct 2014
Posts: 3
raska1 has 10 reputation points
Default CMS supervisor freezes

CMS supervisor R17 constant freezes and we have to reboot our machines in call center every 3rd – 4th day. Does anybody know what Avaya recommendations for this software? How long it should work without rebooting? What PC minimum requirements and OS version for its stable work?

Thanks
Reply With Quote
  #2  
Old 05-05-2015, 12:55 AM
shaikht shaikht is offline
Genius
.
 
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default

Hi,

Please check page 42 of below doc for hardware requirements:

https://downloads.avaya.com/css/P8/documents/100170093

Avaya recommend that supervsior session should not be running more than 24 hours. It should be started everyday to create new cache file.

It is kept in mind that supervsior shift will end in every 8 hours, But in case you are using supervsior session to feed any third party, we suggest to restart session in every 24 hours or else use third party solution like RTA/BP.

I hope it helps.
Reply With Quote
  #3  
Old 05-06-2015, 09:17 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
 
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Confirmed I Appreciate This

Quote:
Originally Posted by shaikht View Post
Hi,

Please check page 42 of below doc for hardware requirements:

https://downloads.avaya.com/css/P8/documents/100170093

Avaya recommend that supervsior session should not be running more than 24 hours. It should be started everyday to create new cache file.

It is kept in mind that supervsior shift will end in every 8 hours, But in case you are using supervsior session to feed any third party, we suggest to restart session in every 24 hours or else use third party solution like RTA/BP.

I hope it helps.
I apprecite this. And it may help a situation at my firm.

I have attempted to modify the behavior of call center manager managers who leave their PC running and CMS supervisor on for days at a time. I'm going to pass on this tip in the hopes that it will motivate a few. They don't seem to realize that their behavior has a cost in time spent by our Desktop Support and Telecommunications Administrator's time.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote
  #4  
Old 05-07-2015, 12:11 AM
shaikht shaikht is offline
Genius
.
 
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
Default

Thanks Bill.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 06:22 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.