how to wait in que for an individual extension?

[materwey]

We have Aura 6.3 - user would like to have their front desk staff person 'essentially' answer all calls. Call process would go like this: incoming call rings desk phone. If unable to answer, caller is provided an announcement that provides options to wait for an answer or to press a button and route to voice mail. The desk phone is an old digital 8434D. I cannot think of a way to que for a single extension. Any suggestions?

[kumar1499]

How about creating a coverage path and moving the call to Vector to provide option and then sending it to hunt group with Queue-yes and adding this station as only member in hunt group

[marzahn]

Originally Posted by kumar1499

How about creating a coverage path and moving the call to Vector to provide option and then sending it to hunt group with Queue-yes and adding this station as only member in hunt group

I take it that this is your main listed number (MLN). If so I would turn the MLN into a vector directory number VDN and satisfy your requirements in a vector. That's the way we do it.

[regan16]

I would go with Marzhans option, route to a vector and use all of the vectors functionality to queue it route it and all sorts. Would be tidier also!!

[marzahn]

It would be good information for the folks here.