Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 01-22-2019, 05:04 AM
stehule stehule is offline
Join Date: Apr 2010
Posts: 9
stehule has 10 reputation points
Default ACR (Xima) for IP Office

we have a new AVAYA Call Reporting (Xima) software connected to IP Office 500V2 R11. How can I set the After Call Work feater on user button? On List of "Contact Center Apllication" under Systen/Contac Center tab is not present an ACR Xima software.
Any Idea pls?
Reply With Quote
Old 03-17-2019, 07:27 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 71
bucky101 has 11 reputation points
Default ACW in Xima

you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code
Reply With Quote
Old 10-13-2020, 04:41 AM
yeskan yeskan is offline
Aspiring Member
Join Date: Sep 2020
Posts: 2
yeskan has 10 reputation points
Solution Confirmed

you can do this through the desktop web interface after configure ACW in busy codes and assigned it to the user then when you hit DND button ACW option will be displayed
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:17 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.