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Old 04-18-2019, 03:55 PM
firmupdate firmupdate is offline
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Join Date: Feb 2018
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Smile Queued Call Redirect
Hi,

I'm new here and I'm hoping to find all the support available.

I am trying to figure out how I can recall a call that in sitting in queue to route possibly as follows after it's queued for 3 minutes:

- To another Split
- To ring specific stations

Any ideas, help would be greatly appreciated.

Lori Lozano
Texas Workforce Commission
lori.lozano@twc.state.tx.us
915-832-6407
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