Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-21-2015, 01:48 AM
aarnol aarnol is offline
Aspiring Member
 
Join Date: Jun 2014
Posts: 2
aarnol has 10 reputation points
Exclamation Sip diversion header missing 9.1.1

We are forwarding calls to an external number and have set all the required settings to make the caller ID forward with the call. We have tried every combination that the provider supports and have not got it working.

Can some one please help! We are being hounded to get this working as the customer has just switched from the old PSTN to SIP.

Here are two examples the first from the affected system running 9.1.1, the second from our internal system running 9.0.2

Code:
 
 Call Trace from affected system:
 
01:19:24  261813322mS SIP Tx: UDP 172.17.2.2:5060 -> 172.17.2.1:5060               
          INVITE sip:9153095176@172.17.2.1 SIP/2.0
           Via: SIP/2.0/UDP      172.17.2.2:5060;rport;branch=z9hG4bK6079e9669f9dc5f6e70da7d2eadf875a                 
          From: "19155440044@172.17.2.1"      <sip:9155814900@172.17.2.1>;tag=fb2eb8d43905843d                
          To: <sip:9153095176@172.17.2.1>           
          Call-ID: 23eae82d90e16acb25f950bd4a045bc9           
          CSeq: 1506853652 INVITE             
          Contact: "19155440044@172.17.2.1"   <sip:9155814900@172.17.2.2:5060;transport=udp>               
          Max-Forwards: 70             
          Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE            
          Supported: timer           
          User-Agent: IP Office 9.1.1.0 build 10            
          P-Asserted-Identity: <sip:9155814900@172.17.2.2:5060>           
          Content-Type: application/sdp             
          Content-Length: 294
  
 
Call Trace from a known working system with same configuration with 9.0.2:
 
  23:53:56  437996220mS SIP Tx: UDPXX.XX.XX.XX:5060 -> XX.XX.XX.XX:5060
                    INVITE sip:9153454494@dl01-04.fs.broadvox.net SIP/2.0
                    Via: SIP/2.0/UDP XX.XX.XX.XX:5060;rport;branch=z9hG4bK6f041c1e4aad50c99cade698cc266110
                    From: "DIGITAL TECHNOL" <sip:9153095176@XX.XX.XX.XX>;tag=3984de807faa2fca
                    To: <sip:9153454494@dl01-04.fs.broadvox.net>
                    Call-ID: cf3f672a0ab51198f4a43a1970d9002e
                    CSeq: 1961095979 INVITE
                    Contact: "ajarnold" <sip:9159743900@XX.XX.XX.XX:5060;transport=udp>
                    Max-Forwards: 70
                    Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
                    Content-Type: application/sdp
                    Supported: timer
                    User-Agent: IP Office 9.0.2.0 build 860
                    Diversion: "ajarnold" <sip:9159743900@XX.XX.XX.XX:5060>;reason=direct;screen=no;privacy=off
                    Content-Length: 249
Reply With Quote
  #2  
Old 03-23-2015, 04:11 AM
kirchenlo kirchenlo is offline
Guru
 
Join Date: Nov 2010
Posts: 195
kirchenlo has 15 reputation pointskirchenlo has 15 reputation points
Default

Hallo,

try to uncheck(if checked) within the system\twinning the "send original calling number .....".
Set in the SIP trunk line\SIP Line the Send Caller ID to "Diversion Header".
Set in the SIP trunk line\SIP URI all of "Internal Data" except PAI.
Set in the User, user\sip the sip name and the contact to your DDI.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:04 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.