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Old 10-21-2015, 12:44 AM
dalfr dalfr is offline
Join Date: Jun 2015
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Default IPOCC Notification

Is there a possibility to send Notification via SMS/Email automatically from IPOCC to the client when number of the waiting calls reaches to 10 in the queue position?
If yes, Is this option need the multichannel license to operate it?
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Old 10-21-2015, 03:19 AM
george6 george6 is offline
Join Date: Sep 2015
Posts: 28
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Currently its not there in IPOCC. But will be available in next release 9.1.6 which is scheduled for first quarter of 2016
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Old 10-21-2015, 03:53 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
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It will be available with wallboard function in 9.1.6, in case of configured thresholds reached an email can be sent
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Old 10-29-2015, 01:55 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
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I think it is possible with a database integration.

Create a global variable for all queue. If more calls waiting than a predifined value, than change the global variable to a new value. This will lead the calls to an IVR where with the database integration change a database value (have to use a trick to prevent other calls continously calling this database integration, we need to call it only once). When the calls waiting number drops bellow the predefined value than switch back the global variable and the database value to the original (non alamring) state.

On the database there is a possibility to write a stored procedure, and monitor a database value. If it is changed, and the stored procedure send an e-mail.

I have not test it, just a theory
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