Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 04-27-2016, 01:37 AM
mrossk mrossk is offline
Aspiring Member
Join Date: Apr 2016
Location: Frankfurt, Germany
Posts: 2
mrossk has 10 reputation points
Question T1 robbed bit to 3rd Party IVR does not communicate with IPO 500 9.1

Good Morning,

we're having an IVR Server running with a T1 CAS.
right now, the old PBX (Nortel Meridian) simulates 24 Analogue Channels with Loop Start.

Client calls in on ext. 100, call is being forwarded to 121-145. IVR answers on first available channel

New Situation:

The Vendor (IVR) gave us all Specs to connected the Server to the new IPO 500 9.1.:

D4, AMI ZCS, FX, Loop Start.

So far so good.

You can see the Line communicating with the IVR, but I do not get a Voice connection. It immediately says Line Down (on the IVR).
when dialing the Incoming Line ID of a channel, the channel opens and shows connected (in Sysmon)

My question:

How do I simulate Analog Extension (members of group 100) and route them the IVR behind the T1 robbed bit?

Vendor is Edify, No Document in DevConnect,


need to 24 Extensions routed to IVR
Extensions need to be member of Group 100
IVR can forward call to group 110 to talk to a Call Center Representative

Your Help is appreciated!

Thank you very much!


Reply With Quote

ipo 500v2, ivr

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:00 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.