Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-22-2014, 09:58 AM
tgetor tgetor is offline
Member
 
Join Date: Jun 2014
Posts: 4
tgetor has 10 reputation points
Default AACC Customer Database - Bulk Addition of Users

Hello All,

Can anyone help me out on this please - platform AACC 6.4 with multimedia in a SIP environment.

How do I populate the AACC customer database using some form of bulk addition process?

We have a CRM with customer data that changes daily (increasing) and we are planning to have a script that queries this regularly for newly added data, with fields conforming to that of the AACC customer database. We would then wish to add any new data to the AACC DB via a script as well.

Direct integration of the two systems is currently not feasible due to some constraints.

Any links, documentation, scripts are welcome.

Thanks in advance.

Tony G
Reply With Quote
  #2  
Old 12-23-2014, 01:59 AM
hergenmuelle hergenmuelle is offline
Hot Shot
.
 
Join Date: Jul 2012
Posts: 20
hergenmuelle has 13 reputation pointshergenmuelle has 13 reputation points
Default

Hi Tony,

usually write access to the AACC DB is not granted to BPs/customers.
What kind of data would you like to add ?

It is risky to modify it directly as there are cross references and invalid data could cause functionality or shadowing issues.

But in exceptional cases it could be feasible.
Please contact DevConnect with your requirements - they should be able to help.

Cheers,

HM
Reply With Quote
  #3  
Old 12-23-2014, 09:02 AM
tgetor tgetor is offline
Member
 
Join Date: Jun 2014
Posts: 4
tgetor has 10 reputation points
Default

Hi HM,

Thanks for the response. Your point is well noted.

We are a data services provider and are only looking to populate the CCMS/CCMM with customer information so when a customer contacts the center via any of voice, email or web chat sessions, we know who it is, can track their history and respond appropriately.

The data added would also include specific account info to help agents quickly address issues with customers.

All customer data are currently stored in a CRM that changes daily as more customers are brought onboard.

Glad if you could suggest any means of achieving our objective other than a manual account-by-account add.

Thanks.

Tony G
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:52 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.