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Old 05-15-2017, 05:29 AM
hussa97 hussa97 is offline
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Default IPOCC Topic Going to Voicemail
When call is presented to an Agent and if he didn’t take a call it is not jumping to next available Agent instead it is going to voicemail contact center extension :699
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Old 05-24-2017, 11:30 AM
nfanto nfanto is offline
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Hi

The mail of the Agents and IPOCC SIP User is Disable ?

regard
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Old 06-02-2017, 12:44 AM
kruegerb kruegerb is offline
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make sure that the ring time out configured in IPOCC at the agent group is less than the "No answer time" in IPO for the IPO user
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