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Old 04-02-2014, 10:24 PM
radero radero is offline
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Default Aacc 6.4 nbsm_sm.exe


Just done an AACC upgrade from AACC 6.3 sp 10 to 6.4 and we get the message as you can see in the attached file.

We are with windows 2008 server r2 standard
Thank you.
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File Type: jpg ERROR NBSM_SM.jpg (38.6 KB, 20 views)

Last edited by radero; 04-02-2014 at 10:24 PM. Reason: s
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Old 06-18-2014, 12:06 AM
ankamath ankamath is offline
Join Date: Jul 2013
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This error seems to be needing some investigation on why it happens... Is it possible for you to get the below details and raise a Service Request with Backbone so that someone can look into the issue...

Also if the AACC SIP or AML..

I have just updated my AML and SIP to 6.4 in the lab but did not see any similar errors...

Kindly get the below details please..
1. Neat File from AACC
2. Application and Event logs from AACC.
3. D:/Avaya/logs/CCMS logs as well please...

Is the error still present on the system... Is there any impact seen to the system specially with regards to MAS Services ??

Amith K
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