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Old 11-18-2016, 11:46 AM
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Question Speech to Text transcription

I have the following business need. Does Avaya have a product that can do this?

While an agent is troubleshooting a problem on the phone with a customer a series of questions are being asked and answers are being given. I need a method to capture the questions and answers in text form. It would be fine if the agent had to push a button to 'turn on the transcribing" for a period of time. Or it would be fine if the entire call was transcribed from speech to text.

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Russ Brookes
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Old 11-21-2016, 02:08 PM
lucas3 lucas3 is offline
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This question was forwarded to the DevConnect team, they will be following up with you.
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Old 11-22-2016, 11:38 AM
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In case others view this thread that didn't see the corresponding DevConnect post, Avaya unfortunately doesn't have this functionality in our portfolio right now.
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Old 11-29-2016, 10:44 AM
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Solution Confirmed

Thanks for the response.
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Old 12-13-2016, 07:50 AM
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fyi - I spoke with jeff@zang.io, and it looks like Avaya's Zang can do what we need. Essentially the agent/engineer would conference in the zang service, and transcribe everything said while conferenced in, or we could be a bit fancier and press key's to turn on/off transcription during the call if we just want certain segments. Transcription sent almost immediately upon end of call or turning off transcription during call.
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Old 12-14-2016, 07:01 AM
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That's great, thanks for sharing!
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Old 05-09-2018, 01:24 AM
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Thank you . Very useful Information
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