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Old 06-21-2016, 09:33 AM
carva11 carva11 is offline
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Default Agent Break Time

Call Presentation Class defined with a 10 second break. When agent performance report is run, agent shows 29 skillset calls and no acd/nacd calls answered but has 32 minutes and 37 seconds of break time. How is that possible? I calculate 290 seconds or 4 minutes and 50 seconds.
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Old 07-18-2016, 02:23 AM
shaikht shaikht is offline
Join Date: Feb 2010
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shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


Can you please give more details on the Avaya CC product you are looking for? It will help to get relevant response.
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