Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-05-2017, 12:47 PM
abneyt abneyt is offline
Member
 
Join Date: Aug 2017
Posts: 3
abneyt has 10 reputation points
Default Agent Phone Displays

Is there a way to control what an agent sees displayed on their phones? CCE 9650 phones and we want them to only see the skill of the incoming call.

Last edited by abneyt; 09-05-2017 at 01:16 PM.
Reply With Quote
  #2  
Old 09-06-2017, 08:56 AM
marzahn's Avatar
marzahn marzahn is offline
Genius
 
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 215
marzahn has 23 reputation pointsmarzahn has 23 reputation points
Question Need for more info

Quote:
Originally Posted by abneyt View Post
Is there a way to control what an agent sees displayed on their phones? CCE 9650 phones and we want them to only see the skill of the incoming call.
What do you see now?
and what Avaya flavor are you running?
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote
  #3  
Old 09-06-2017, 01:32 PM
abneyt abneyt is offline
Member
 
Join Date: Aug 2017
Posts: 3
abneyt has 10 reputation points
Default

CM 6.3 They are seeing the name on the incoming trunk group
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:47 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.