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#1
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I'm trying to script a montly CMS report for export but it will not work. I've read some information on modifying the script and have tried them all but it still will not run. I have no experience in VB Scripting so everything is a wing and a prayer.
Where am I going wrong??? My CMS log shows the following error: 07-07-2010 08:42:37 Begin Script Host 07-07-2010 08:42:37 Microsoft VBScript compilation error [Line: 85] Expected statement 07-07-2010 08:42:37 Error 257 occured within the Script Host Engine. 07-07-2010 08:42:37 End Script Host And heres the script: 'LANGUAGE=ENU 'SERVERNAME=172.24.211.50 Call Main() PublicSub Main() Dim LastMonth LastMonth = DateAdd("m", -1, Date) '## cvs_cmd_begin '## ID = 2001 '## Description = "Report: Historical: Agent: Group Summary Monthly: Export Data" '## Parameters.Add "Report: Historical: Agent: Group Summary Monthly: Export Data","_Desc" '## Parameters.Add "Reports","_Catalog" '## Parameters.Add "2","_Action" '## Parameters.Add "1","_Quit" '## Parameters.Add "Historical\Agent\Group Summary Monthly","_Report" '## Parameters.Add "1","_ACD" '## Parameters.Add "3645","_Top" '## Parameters.Add "5775","_Left" '## Parameters.Add "13050","_Width" '## Parameters.Add "6855","_Height" '## Parameters.Add "The report Historical\Agent\Group Summary Monthly was not found on ACD 1.","_ReportNotFound" '## Parameters.Add "*","_BeginProperties" '## Parameters.Add "AIR","Agent Group" '## Parameters.Add "LastMonth","Dates" '## Parameters.Add "*","_EndProperties" '## Parameters.Add "*","_BeginViews" '## Parameters.Add "*","_EndViews" '## Parameters.Add "C:\Documents and Settings\crawfos\My Documents\agenttable.txt","_Output" '## Parameters.Add "44","_FldSep" '## Parameters.Add "0","_TextDelim" '## Parameters.Add "True","_NullToZero" '## Parameters.Add "True","_Labels" '## Parameters.Add "False","_DurSecs" On Error Resume Next cvsSrv.Reports.ACD = 1 Set Info = cvsSrv.Reports.Reports("Historical\Agent\Group Summary Monthly") If Info Is Nothing Then If cvsSrv.Interactive Then MsgBox "The report Historical\Agent\Group Summary Monthly was not found on ACD 1.", vbCritical Or vbOKOnly, "Avaya CMS Supervisor" Else Set Log = CreateObject("ACSERR.cvsLog") Log.AutoLogWrite "The report Historical\Agent\Group Summary Monthly was not found on ACD 1." Set Log = Nothing End If Else b = cvsSrv.Reports.CreateReport(Info,Rep) If b Then Rep.Window.Top = 3645 Rep.Window.Left = 5775 Rep.Window.Width = 13050 Rep.Window.Height = 6855 Rep.SetProperty "Agent Group","AIR" Rep.SetProperty "Dates", LastMonth b = Rep.ExportData("C:\Documents and Settings\crawfos\My Documents\agenttable.txt", 44, 0, True, True, False) Rep.Quit If Not cvsSrv.Interactive Then cvsSrv.ActiveTasks.Remove Rep.TaskID Set Rep = Nothing End If End If Set Info = Nothing '## cvs_cmd_end End Sub |
#2
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I got this working with one small glitch. If I run the script on any date other than the first, it uses that date as the start date for the report. I.E. if I run the report today, 7/9, it uses 6/9 as the start date. So the report has no data.
Anyone know how to write it so it would use the first of the previous month no matter what day you run it? Here's my current script. The changes I made are highlighted. 'LANGUAGE=ENU 'SERVERNAME=172.24.211.50 Public Sub Main() Dim Lastmonth LastMonth = DateAdd("m", -1, Date) '## cvs_cmd_begin '## ID = 2001 '## Description = "Report: Historical: Agent: Group Summary Monthly: Export Data" '## Parameters.Add "Report: Historical: Agent: Group Summary Monthly: Export Data","_Desc" '## Parameters.Add "Reports","_Catalog" '## Parameters.Add "2","_Action" '## Parameters.Add "1","_Quit" '## Parameters.Add "Historical\Agent\Group Summary Monthly","_Report" '## Parameters.Add "1","_ACD" '## Parameters.Add "3645","_Top" '## Parameters.Add "5775","_Left" '## Parameters.Add "13095","_Width" '## Parameters.Add "6900","_Height" '## Parameters.Add "The report Historical\Agent\Group Summary Monthly was not found on ACD 1.","_ReportNotFound" '## Parameters.Add "*","_BeginProperties" '## Parameters.Add "AIR","Agent Group" '## Parameters.Add "LastMonth","Dates" '## Parameters.Add "*","_EndProperties" '## Parameters.Add "*","_BeginViews" '## Parameters.Add "*","_EndViews" '## Parameters.Add "C:\Documents and Settings\crawfos\My Documents\agenttable.txt","_Output" '## Parameters.Add "44","_FldSep" '## Parameters.Add "0","_TextDelim" '## Parameters.Add "True","_NullToZero" '## Parameters.Add "True","_Labels" '## Parameters.Add "False","_DurSecs" On Error Resume Next cvsSrv.Reports.ACD = 1 Set Info = cvsSrv.Reports.Reports("Historical\Agent\Group Summary Monthly") If Info Is Nothing Then If cvsSrv.Interactive Then MsgBox "The report Historical\Agent\Group Summary Monthly was not found on ACD 1.", vbCritical Or vbOKOnly, "Avaya CMS Supervisor" Else Set Log = CreateObject("ACSERR.cvsLog") Log.AutoLogWrite "The report Historical\Agent\Group Summary Monthly was not found on ACD 1." Set Log = Nothing End If Else b = cvsSrv.Reports.CreateReport(Info,Rep) If b Then Rep.Window.Top = 3645 Rep.Window.Left = 5775 Rep.Window.Width = 13095 Rep.Window.Height = 6900 Rep.SetProperty "Agent Group","AIR" Rep.SetProperty "Month Starting", LastMonth b = Rep.ExportData("C:\Documents and Settings\crawfos\My Documents\agenttable.txt", 44, 0, True, True, False) Rep.Quit If Not cvsSrv.Interactive Then cvsSrv.ActiveTasks.Remove Rep.TaskID Set Rep = Nothing End If End If Set Info = Nothing '## cvs_cmd_end End Sub |
#3
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Hi Crawfos,
Please involve Avaya Professional Services group if you required any help on scriptings. They can suggest you correct method to implement your requirement. |
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