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Old 01-10-2015, 02:13 PM
khali12 khali12 is offline
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Default Interaction Center 5.3 - Integration with Social Media channel

Hello everyone!
I'm currently working on the issue of IC integration with social networks (Facebook, Twitter, VK etc).

Ideally, I see situation when customer's requests goes from Social networks (private messages or wall) are queued to the agent by analogy with all e mail or chat channels.

Anyone has similar experience? Is this possible to do with IC? Thank you!
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Old 02-16-2015, 04:11 AM
mandalapu mandalapu is offline
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You will need to explore on customization side.
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Old 05-06-2017, 07:58 AM
cartw7 cartw7 is offline
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Hi, khali! If I remember correctly, my friend and his team uses a third party CTI software called Tenfold. They provide social integration for more relevant data. Contact their chat support for more details.
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