Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-15-2010, 11:57 PM
ahartoch ahartoch is offline
Guru
 
Join Date: Aug 2010
Location: Barcelona
Posts: 122
ahartoch has 10 reputation points
Default Avaya newbie: Boss Secretaryaha

Hi,

Im making my way into the Avaya world and although I have search through forums I have not seen a clear programming description on how to setup a Boss - Secretary to work correctly. I'm used to Nortel which was fairly straight easy with the BFS feature, however with Avaya...

Requirements:

1 Boss 1 Secretary

The secretary while the Boss is in the office requests from her phone to divert all the Boss's calls to his/her telephone. The secretary can all times know if the boss is idle or busy on a call. The secretary is the only person that can transfer calls under this scenario. If the secretary moves away from the desk she can divert all the incoming calls to a mobile phone regardless if they are personal or are procceding from the boss telephone. When she/he leaves the office at noon and the boss still is at work she/he can let the calls to ring into the Boss's phone.

1 Boss 2 Secretaries

The same behaviour, however instead of the secretary filtering the calls from the telephone is the boss from his/her telephone the one who will select which secretary will screen the calls.

I would very much appreciate any detailed configuration on how to perform these setups.


Alex
Reply With Quote
  #2  
Old 09-21-2010, 01:22 AM
kajgikar kajgikar is offline
Hot Shot
.
 
Join Date: Feb 2010
Posts: 13
kajgikar has 10 reputation points
Default Hello Sir,

Please refer to the following manual -

Feature Description and Implementation for Avaya Communication Manager

You may need to check 3 feature and combine it,
1) Call Fwd
2) Call Divert
3) Bridge app.

Thanks,

AMol K.


Last edited by cadena; 09-22-2010 at 10:54 AM. Reason: format fix
Reply With Quote
  #3  
Old 02-11-2014, 05:37 AM
duzsa duzsa is offline
Aspiring Member
 
Join Date: Feb 2014
Posts: 2
duzsa has 10 reputation points
Default

Hello ,
I know it's an old thread but has anybody got the scenario in the first post working ?
with 1 Secretary and 1 Boss
Quote:
1 Boss 1 Secretary

The secretary while the Boss is in the office requests from her phone to divert all the Boss's calls to his/her telephone. The secretary can all times know if the boss is idle or busy on a call. The secretary is the only person that can transfer calls under this scenario. If the secretary moves away from the desk she can divert all the incoming calls to a mobile phone regardless if they are personal or are procceding from the boss telephone. When she/he leaves the office at noon and the boss still is at work she/he can let the calls to ring into the Boss's phone.
if yes , than how ?
Reply With Quote
  #4  
Old 02-11-2014, 11:37 PM
tikho2 tikho2 is offline
Aspiring Member
 
Join Date: Feb 2014
Posts: 2
tikho2 has 10 reputation points
Default

Check "team button" also, hope it'll help.
Reply With Quote
  #5  
Old 02-13-2014, 05:56 AM
duzsa duzsa is offline
Aspiring Member
 
Join Date: Feb 2014
Posts: 2
duzsa has 10 reputation points
Default

pretty close , i'll have to test
thx

-- Edit --

it's not working as i expected , you need at least 3 buttons assigned to able to forward CEO's calls from Secretary's phone , to disable the FWD , and only here to be able to transfer call's or call the CEO if FWD is enabled
all this functionality was using one button on nortel with BFS

any other ideas ?

Last edited by duzsa; 02-14-2014 at 04:45 AM.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:20 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.