Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-18-2014, 02:09 PM
aldri8 aldri8 is offline
Aspiring Member
 
Join Date: Jan 2014
Posts: 2
aldri8 has 10 reputation points
Default Avaya One-X 2.5

I have several user's getting the same error mesaage(Answer Call Failed or Add Call To WorkItem Failed) after loggng into Avaya One-X and trying to make first call of the day. No other problems call after that first error message. li trace sta doesn't show a denial event any thoughts?
Reply With Quote
  #2  
Old 04-17-2014, 05:27 AM
bsreddy bsreddy is offline
Hot Shot
.
 
Join Date: Apr 2012
Posts: 14
bsreddy has 10 reputation points
Default

hello,

There are some known problems with some of the older versions of one-x agent for the first call after login which were resolved in service packs and patches. I would suggest first to upgrade one-x agent to the latest version available on support site and if you continue to get errors after that you could escalate this to the Avaya backbone team as this could be a bug.

Best Regards
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:56 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.