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Old 03-06-2017, 04:28 AM
cisternejp cisternejp is offline
Join Date: Nov 2015
Posts: 6
cisternejp has 10 reputation points
Angry IPOCC - Call Dropped when agent Hangs Up


I have an issue with IPOCC 9.1.8.
The call is answered by topic 2, but no agents are available, then the calls is transferred to the Topic 2.

The agent hangs up then the call is released.

When I look at the call in IPOCC, the call is marked as "Droppedbusy"

I'm unable to find why the issue occurs and why the call is marqued as "Droppedbusy"

Thanks for your help.
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