Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-20-2016, 02:14 PM
carrai carrai is offline
Whiz
 
Join Date: Jun 2015
Posts: 40
carrai has 10 reputation points
Default Marking inbound calls as correct or incorrect

Hello, I am reviewing if is possible for an agent that recieve a call, typify the call and this can be found in a historical report.
I have just found some similar for outbound calls with a button that indicate if the desiny is correct or fax, etc.
Reply With Quote
  #2  
Old 06-30-2016, 01:37 PM
kgerhold217 kgerhold217 is offline
Brainiac
 
Join Date: May 2014
Posts: 69
kgerhold217 has 10 reputation points
Default Try this

You could use job code to track the reasons for the call. Then you could pull reports off of that information.
Reply With Quote
  #3  
Old 06-30-2016, 09:22 PM
marquardt marquardt is offline
Guru
.
 
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Job Codes

The advantage of job codes is that the Agent can use more than one job code to qualify several points for one call.
Reply With Quote
  #4  
Old 07-04-2016, 01:29 PM
carrai carrai is offline
Whiz
 
Join Date: Jun 2015
Posts: 40
carrai has 10 reputation points
Default

Quote:
Originally Posted by kgerhold217 View Post
You could use job code to track the reasons for the call. Then you could pull reports off of that information.
Thanks, I will try with job codes.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:16 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.