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Old 03-20-2018, 08:27 AM
materwey materwey is offline
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Default how to wait in que for an individual extension?

We have Aura 6.3 - user would like to have their front desk staff person 'essentially' answer all calls. Call process would go like this: incoming call rings desk phone. If unable to answer, caller is provided an announcement that provides options to wait for an answer or to press a button and route to voice mail. The desk phone is an old digital 8434D. I cannot think of a way to que for a single extension. Any suggestions?
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Old 03-21-2018, 03:27 AM
kumar1499 kumar1499 is offline
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How about creating a coverage path and moving the call to Vector to provide option and then sending it to hunt group with Queue-yes and adding this station as only member in hunt group
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Old 03-23-2018, 11:06 AM
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marzahn marzahn is offline
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Solution Delivered Make Your MLN a VDN

Quote:
Originally Posted by kumar1499 View Post
How about creating a coverage path and moving the call to Vector to provide option and then sending it to hunt group with Queue-yes and adding this station as only member in hunt group
I take it that this is your main listed number (MLN). If so I would turn the MLN into a vector directory number VDN and satisfy your requirements in a vector. That's the way we do it.
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 03-26-2018, 06:41 AM
regan16 regan16 is offline
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I would go with Marzhans option, route to a vector and use all of the vectors functionality to queue it route it and all sorts. Would be tidier also!!
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Old 05-02-2018, 11:52 AM
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marzahn marzahn is offline
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Question Were you able to resolve this

It would be good information for the folks here.
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Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 05-02-2018 at 11:53 AM. Reason: typo
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