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Old 12-26-2012, 06:45 AM
fagrahek fagrahek is offline
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Default Use Auto Answer with IP Agent in telecommute mode?

Is there a way to use Auto Answer with IP Agent in telecommute mode? When we set the agents option to Auto Anser - ACD the agent cannot log in.
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Old 02-04-2013, 05:59 AM
richchandler richchandler is offline
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You need to ensure that the IP Agent has support for AutoAnswer selected. Also in this mode I would set the service link (on page 2 of station form) to permanent. This keeps the line open to the end phone untill the agent releases the call on the physical handset.
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