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Old 12-10-2014, 10:43 AM
dlofstrom dlofstrom is offline
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Default Aura Messaging Notify Me with Avaya Store

We have a requirement to set up voicemail services for a department such that messages left on a single extension get copied to each staff members mailboxes. Our storage backend for subscriber mailboxes is primarily Exchange, however we have a few that use the Avaya store as they have no other email mailbox requirements (ie: departments, etc).

Our strategy was to set this extension up with a voice mailbox on the local Avaya store, then user the Notify Me feature to distribute copies of the messages via email to a distribution group containing each staff member. That's the ultimate goal, except that I can't seem to get Notify Me to send emails for this subscriber.

All other subscribers (who happen to be using an Exchange store) who use Notify Me don't have this problem. COS is set up correctly, and matches others who don't have this problem. The only difference I can see at this point is that the stores are different, though it would seem odd to me that Notify Me with email distribution would only work for Exchange store subscribers...
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Old 12-10-2014, 11:19 AM
dlofstrom dlofstrom is offline
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Ugh - nevermind. Apparently Notify Me doesn't work until the subscriber initializes their mailbox. Sounds obvious, but I couldn't tell you how many uninitialized mailboxes we have.... I guess it's not a priority for some folks
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Old 01-05-2015, 09:52 AM
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marzahn marzahn is offline
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Originally Posted by dlofstrom View Post
Ugh - nevermind. Apparently Notify Me doesn't work until the subscriber initializes their mailbox. Sounds obvious, but I couldn't tell you how many uninitialized mailboxes we have.... I guess it's not a priority for some folks
That sounds familiar. I think our help desk calls those "eye dee 10 tee errors."

[ID10T]
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299 Promenade Street
Providence, RI 02908-5720
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Old 01-30-2015, 07:46 AM
kennethleemeans kennethleemeans is offline
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It seems amazing to me that companies do not have polices in place to make setting up anything that is forward facing to the public a condition of employment ?

When i hear the text to speech name on a mailbox I call It immediately tells me that that person does not care.
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Old 01-30-2015, 08:44 AM
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marzahn marzahn is offline
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Solution Confirmed You Make Good (customer service) Sence Here!

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Originally Posted by kennethleemeans View Post
It seems amazing to me that companies do not have polices in place to make setting up anything that is forward facing to the public a condition of employment ?

When i hear the text to speech name on a mailbox I call It immediately tells me that that person does not care.
I like your thinking Kenneth. I have never asked for a written policy on this. Here, there has not been a need for it. That is, our outward facing staff all have very good greetings.

However many of our agents have not bothered. I am working through this by moving our member service agents to non-DID (direct inward dial) extensions. They are the "usual suspects" in this regard. I have asked for and received the okay to do this based on the need to conserve our DID numbers. That way I'm not throwing anyone "under the bus." and my boss stays happy.
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Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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Old 05-19-2015, 08:21 AM
kennethleemeans kennethleemeans is offline
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Great idea !
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