Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 09-04-2017, 11:24 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points
Default Estimate answer Time

i have attached a screen shot of my call flow setup. i am using ipocc9.1.11.
the issue is the estimate answer time is always 0.
i have added the variable Mon_AvgTConvWait under topic1. and i can see after each answered call to service or sale topic it remains 0.
however if i move this variable to service topic and answer the call i can see the variable changes.

i need the system to play Estimated answer time and queue position.
Attached Files
File Type: docx pic.docx (22.6 KB, 8 views)
Reply With Quote
Old 09-05-2017, 06:22 PM
freihd freihd is offline
Join Date: Sep 2016
Posts: 34
freihd has 10 reputation points

Calls queued estimated answer time showing as zero in IPOCC 9.0 herewith: https://support.avaya.com/ext/index?...ITLED_CUSTOMER

Kindly follow the instructions that exist in IPOCC DVD> Examples> Taskflow> queuePosition_EstimateWaittime> position_waittime.txt
also import position_waittime.cfe into the task flow editor and import position_waittime.ivr into IVR
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 11:08 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.